Abuja Electricity Distribution Company (AEDC) has launched a Token Identifier (TID) Rollover for customers using old prepaid meters.
The TID Rollover was aimed at enhancing the integrity and functionality of prepaid meters. It is also crucial for accurate billing and updating the meter software security.
Recall that all prepaid electricity meters globally with base dates older than 2014, including those in AEDC’s network need an update, without which the meters will not accept new energy tokens.
TID Rollover, therefore, is the process of updating such meters to enable then continue to function seamlessly.
The global termination for the TID rollover is 30th November 2024. However, AEDC has set a target to ensure that all customers are rolled over by July 31, 2024.
In a chat with the Power Correspondents Association (PCAN), the journalists covering the power sector in Abuja, the Managing Director of AEDC, Victor Ojelabi said, the new leadership was poised to drive the organization to new heights of operational excellence and customer satisfaction.
Highlighting some key initiatives to bolster the company’s service delivery and customer satisfaction,he said: “We have successfully operationalised our vending platforms, making it easier for customers to purchase electricity tokens through various convenient channels.Visit AEDC’s vending platform at pay4energy.abujaelectricity.comor.
“We are committed to providing a swift and effective customer experience. We have strengthened our customer experience department to ensure timely responses to inquiries and complaints, further enhancing customer satisfaction.“In our quest to improve internal efficiency,we are digitalizing several internal processes, including the implementation of an Enterprise Resource Planning (ERP) system. This move is expected to significantly improve employee turnaround time and operational efficiency.
“We recognize the critical role of the media in informing and serving the public. We are committed to fostering a collaborative relationship with media partners to ensure transparent and accurate communication with our customers”, Ojelabi said.
He disclosed that as part of the Federal Government’s Mass Metering initiative, the company is facilitating the distribution of meters to unmetered customers, therefore, encouraged the customers to apply for meters through AEDC’s streamlined application process to benefit from accurate and fair billing.
The AEDC boss, however, stated that the company has taking a strong stance against energy theft through increased vigilance and “night raids” to identify and address illegal connections, noting that this would ensure fairer billing for all customers and reduce system losses.
On payment of outstanding debts, he said, “we are prioritizing the clearance of outstanding bills to optimize service delivery and ensure operational efficiency. This strategic move is designed to enhance our financial health, enabling us to provide more robust and reliable electricity distribution services. We appeal to all our valued customers with outstanding bills to settle them promptly”.
Other members of the management team are: Engr.Okwuokenye Chijioke – Chief Operating Officer (COO), Babajide Ibironke –Chief Finance Officer (CFO), Godfrey Aba – Chief Technical Officer (CTO), IguwoUkwu – Company Secretary and Head Legal, Uche Anyalewechi – Chief Information Officer (CIO), Irene Nwankwo – Chief Internal Auditor, Engr. Canice Emeka –Chief Business Officer, APO Zone, Leticia Ejindu – Chief Business Officer,Garki Zone, Olumide Jerome – Chief Business Officer, Wuse Zone, Engr. Adeyemi Jonathan – Chief Business Officer, Outer Region (Kogi, Nasarawa, and Niger), Adefisayo Akinsanya – Head, Marketing and Corporate Communications, Ibem Idika – Human Resources and Administration, and Kenechukwu Ofili – Head Customer Experience.
