The Corporate Affairs Commission (CAC) has opened its office in Zone 5, Abuja, to receive manual complaints and provide on-the-spot resolutions to customers’ complaints and challenges.
In a Public Notice issued on Tuesday, the Commission disclosed that the approval was given by the Registrar-General.
CAC explained that in order to ensure effective handling of all matters, representatives from the following operational departments and unit have been deployed and adequately equipped to promptly attend to issues:
“Registry Department, Incorporated Trustees Department, Consent Unit, ICT Department, and Compliance Department.”
The Commission said the officers in these departments and units, have been mandated to resolve complaints instanthly, except in cases requiring additional procedural actions.
It said this stop gap measure shall remain operational until full stabilization of the Intelligent Company Registration Portal (ICRP) is achieved.
The Commission, however, noted that all other established channels for complaints, Like., email and the call center, remain fully functional.
It said while arrangements are underway to extend similar measures to all Zonal Offices across the Federation, it remains committed to ensuring that customers have adequate avenues to channel their complaints and receive timely resolutions.
