In a move to resolve complaints of non-payment of gratuity and death benefits, the Pension Transitional Arrangement Directorate (PTAD) has commenced an expanded computation project for verified Pensioners and Next-of-Kin of deceased pensioners.
This was disclosed in a statement by the Head of Corporate Communications Unit, PTAD, Mr. Olugbenga Ajayi on Tuesday.
Mr. Ajayi said, the Executive Secretary of PTAD, Dr. Chioma Ejikeme, while making the announcement, stated that the expanded Project became necessary following a deluge of complaints from some pensioners and Next-of-Kin of deceased pensioners over non-payment of their Gratuity and Death Benefits, many years after verification.
Dr. Ejikeme however explained that the delay in NoK payments was as a result of the thorough and painstaking scrutiny NoK documents are subjected to in order to avoid paying to the wrong beneficiary, as well as delays in getting responses from some organisations the deceased pensioners retired from.
The Expanded Project will check and categorize all verified NoK files and claims of non-payment of Gratuity with the aim of identifying and paying all eligible NoK and pensioners with unpaid Gratuity.
The Directorate therefore calls on Next-of-Kin of deceased pensioners who have been verified by PTAD but are yet to receive their payments, to send their complaints to nokcomplaints@ptad.gov.ng to enable the Project Team investigate and resolve their complaints.
