The Nigerian National Petroleum Company Limited (NNPC Ltd), through its retail arm, NNPC Retail Limited, has dismissed a pump attendant and suspended a station Manager for attempting to swindle a customer in one of its filling stations in Ikorodu, Lagos.
In a statement issued on Friday, the national oil company also disclosed that a formal warning letter has been sent to the Dealer.
“in response to this incident, NNPC Retail Limited has taken the following decisive actions in line with its sanction grid: The pump attendant involved has been disengaged, The Station Manager has been suspended, and A formal warning letter has been issued to the Dealer,” it said.
NNPC said the incident which was captured in a recent video circulating on social media platforms, was thoroughly investigated before the decision was taken.
It noted that such behaviour was unacceptable and does not reflect the company’s commitment to integrity, transparency, and exceptional customer service.
While thanking the public for their vigilance, NNPC Retail Limited encouraged them to report any incidents through the appropriate channels (customer service numbers and email displayed at all stations) for immediate action.
The company assured all customers of its continued strict enforcement of compliance with its operational standards across its network of filling stations.
