The newly appointed Registrar of the Joint Admissions and Matriculation Board (JAMB), Prof. Segun Aina has addressed over 5,000 pending and unresolved complaints within the space of 5 days.
JAMB Spokesperson, Fabian Benjamin disclosed this in a statement on Sunday.
Benjamin said the Registrar wasted no time in relocating his seat to the SERVICOM Unit to have a first-hand experience of the nature of services being sought towards addressing all outstanding complaints.
He added that the passion attached to this may not be unconnected to the second item on his agenda termed “Five Enduring Pillars”, which is “Service at Heart” along with his determination to leveraging strategic communications towards repositioning the Board and delivering service commensurate with fees paid.
The Registrar, directed that in addition to this, SERVICOM Desk Officers were to address complaints holistically and promptly.
Already, this directive has started to yield the desired effect as over 5,000 pending and unresolved complaints were resolved within the space of 5 days.
Problems addressed were in different categories, and ranged from such issues as difficulties in creating profile codes by candidates who had previously registered with a particular phone, which they no longer have access to.
Others were candidates with biometric verification issues, some of which were identified as genuine cases of biometric failures either during the UTME registration or examination exercise.
The Registrar also extended his scrutiny to the operations of the Central Admissions Processing System (CAPS), where challenges identified included cases of candidates losing their phones, SIMs, candidates that converted from DE to UTME as well as those omitted from the National Matriculation List after graduation.
Additionally, Prof. Aina and the SERVICOM staff also swiftly resolved some hitherto-intractabe payment issues, cases of inappropriate venues, e-PINS, technical issues, problems associated with upload of documents, and other recurring issues such as change of name, birth, State or Local Government, among others.
