Telecommunications Consumers have commended the Nigerian Communications Commission (NCC) for the provision of 622 toll free number and the Emergency Communications Centres (ECC) across the country.
Some of the consumers sent their commendations through the commission’s official social media platforms: Twitter, LinkedIn and Facebook provided for feedback.
According to NCC, telecom consumers can call 622 toll free number to seek redress after complaining to service providers without getting a response.
The ECCs on the other hand, were built by the commission as part of its consumer protection efforts.
The NCC’s ECC project, which makes it possible for consumers to dial 112 Emergency Number to get help during emergencies from appropriate emergency response agencies, is aimed at supporting the Federal Government agenda of enhancing security of lives and property in the country.
NCC had built ECC in each of the 36 states of the federation and the FCT. Nineteen of the ECC have been activated while efforts are ongoing to extend it to other state.
Recall, NCC said in its report that Ninety eight per cent (98%) of the total service-related complaints received from telecoms consumers within a 15-month period, spanning January 2019 to April 2020, were successfully resolved.
According to the Commission, in the period under review, 26,169 complaints were received and managed by the Commission to the satisfaction of the overwhelming majority of telecom consumers. Of that number, 25,575, representing 98 percent of the total complaints received were expeditiously resolved.
Many of the satisfied consumers reverted to either acknowledge the prompt resolution of their complaints or to thank the Commission for its intervention in service-related issues between them and their respective service providers.
The complaints were received through all the Commission’s official channels of communication. These include 24,481 complaints received through Commission’s Contact Centres; 1,007 complaints received through the NCC Consumer Portal; and 296 others received as written complaints submitted at NCC Head Office in Abuja and at the Commission’s five zonal offices in Lagos, Enugu, Port Harcourt, Kano and Ibadan.
Meanwhile, a consumer on LinkedIn urged the government to invest more in the telecommunications industry.
“Government should invest in Telecommunications industry and improve the quality of the industry to allow people show interest because it is a money making industry and business,” he said.