LG Reaffirms Commitment To Quality Service Delivery With AI ThinQ


Life as we knew it may never be the same again. More time spent at home has piqued the interest of consumers looking to adopt a more intelligent way of living. This growing desire for seamless, connected, “work and play” environments is what is bringing the future faster to consumers today.

What makes the smart technology less daunting today is because now everyone has a smartphone. And through that smartphone, consumers can control all aspects of their connected devices from the bed, the car or the office. The fact that the LG ThinQ app has been downloaded so many times is proof that there is an audience that’s hungry for the conveniences offered by smart products.

The LG ThinQ app was designed to seamlessly connect with the company’s AI-enabled products and services, giving the user full visibility and access to all compatible home appliances while home or on the go.

Smart Diagnosis expand the user experience and is another key way ThinQ has made customers’ lives easier. After self-diagnosing every connected appliance on the system, the ThinQ app alerts users and relays insightful suggestions and tips for maintaining their products’ peak performance, such as changing the filter at appropriate times. Instead of having to call in and wait hours (or days) for a service technician to visit, the Smart Diagnosis help users identify and resolve the issues themselves.

Beyond adding value, LG smart home solutions are delivering more environmentally friendly features to match the priorities of environmentally-conscious consumers. In fact, energy-saving capabilities are one of the top drivers for Nigerian consumers switching from conventional devices to smart home products.

On the LG ThinQ app, energy monitoring dashboards displaying monthly usage information are available for every appliance so that users can see where they might be able to save energy.

LG brought voice recognition to its customers via ThinQ™ giving users maximum convenience to connect to their LG ThinQ™ appliances from anywhere at any time. The first mobile application for smart home appliance management to support English leverages the Google Assistant’s voice recognition technology to manage all Wi-Fi enabled LG appliances including washing machines, dryers, refrigerators, ovens, dishwashers, vacuum cleaners, air conditioners, air purifiers and more.

According to Mr. Hari Elluru, Head of Corporate Marketing, LG Electronics West African Operations, “LG believes its advanced AI system will be useful in various areas from customer counselling to production development.”

“Creating a smart home experience that actually makes our customers’ lives measurably more convenient is what drives us daily. At LG, we want to enrich your world by delivering state-of-the-art products that can help you create seamless connections at home. We are integrating LG ThinQ into our new range of products from Televisions to Refrigerators, Washing Machines, Air Conditioners and Styler. We enjoin all our customers to explore LG ThinQ and discover how it’s enriching lives, he said’’.

“LG OLED and NanoCell TVs with ThinQ deliver next-level AI and elevated viewing experiences right to your living room. Discover game-changing intelligence that creates a cinematic experience and a center for your smart home and beyond.

“With just a simple voice request the LG AI TV makes suggestions suited to your preference such as movie, programs or music. You can adjust your room temperature, or other connected devices without missing your favorite contents”, he said.

“When you choose appliances powered with LG’s intuitively smart AI technology, they go beyond just being appliances, to helping you manage your home and life.

With LG ThinQ™, you can control and diagnose your refrigerator by your smart phone even when you’re not at home. Easily set the refrigerator temperature, control Express Freeze, and diagnose your refrigerator with simple touch on your smart phone. Same applies for LG Washing Machines, Air Conditioners and Styler.

LG Quality Customer Service

To those who have dealt with customer can attest, good service is one of the most important factors that determines customer satisfaction and loyalty, and a key component of a brand’s reputation especially in the last mile of a customer’s journey. But ensuring that existing customers are well taken care of is easier said than done, given the pressure to bring in new customers in today’s competitive world.

With this challenge in mind, LG Nigeria in partnership with Fouani Nigeria Limited, its authorized distributor, boast of several service centres to give customers a memorable experience, deliver high quality support and enhance their after-sales experience through LG’s service centers in key towns across Nigeria.

The General Manager, Customer Service, LG Electronics West Africa Operations, Mr. Park Kyeong-Taek said “the LG Service Centre demonstrates LG’s continued commitment to invest and deliver excellent after sales services to meet the needs of customers”.

Mr. Park emphasized that LG Service Centres is for general maintenance of all LG products. In line with global standards, the repairs carried out at all LG Service Centres is made to LG specification thus ensuring uniformity and the product as good as new.

As part of the LG Customer Service, LG boast of a Customer Information Centre with toll free line and a Whatsapp Number for customers to call – from product registration to in-home visit by qualified service technicians within 24 hours and the Care and Delight Application via Smart Phone. To download App, visit play store for android phones and iTunes for Apple phones and also visit www.lg.com/africa for many more support from LG.

With 2 year warranty on all LG Products, core components of home appliances are covered by LG’s generous 10-year warranty and for products no longer under warranty, affordable repair service is given.

Throughout the customer’s entire journey, LG in Nigeria is committed to providing the best experience possible with personalized customer care until the very last mile.

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