Why Telecom Consumers Experience Poor Voice Services, Data Disruption -NCC


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The Nigerian Communications Commission (NCC) has attributed the poor internet and voice services being experienced in the nation and other African countries to disruption of some undersea cables along the West African Coastline.

The commission stated this on Thursday in a statement signed by the Director of Public Affairs, Reuben Muoka in Abuja.

The telecommunications regulator said, the cable cuts affected data and fixed telecom services in several countries of West Africa, including Nigeria, Ghana, Ivory Coast, Senegal, Cote de Ivoire, among others.

“The cuts occurred somewhere in Cote d’Ivoire and Senegal, with an attendant disruption in Portugal.

“Cable companies – West African Cable System (WACS) and African Coast to Europe (ACE) in the West Coast route from Europe have experienced faults while SAT3 and MainOne have downtime.

“Similar undersea cables providing traffic from Europe to the East Coast of Africa, like Seacom, Europe India Gateway (EIG), Asia-Africa-Europe 1 (AAE1), are said to have been cut at some point around the Red Sea, resulting in degradation of services across on these routes.

“In Nigeria and other West African countries, Internet access and speed have experienced disruptions in the networks of service providers in the affected countries,”.

The commission further stated that operators of these cables have commenced repairs already, and services are gradually being restored.

“They have promised to work round the clock to ensure that services are restored to the affected countries within the shortest possible time.

“It is important to bring this information to the knowledge of corporate and individual consumers on these services,”.


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