New investments in technology, customer identity management, and power supply partnerships have begun to yield results for Eko Electricity Distribution Company (Eko DisCo) since its acquisition by Transgrid Enerco, the company told the Nigerian Electricity Regulatory Commission (NERC) during a working visit to review post-acquisition performance.
The Transgrid Enerco delegation, led by Group Managing Director, Mr. Kolapo Joseph, updated the Commission on progress made since taking a majority stake in Eko DisCo, highlighting steps taken to boost operational efficiency, enhance customer service, improve financial sustainability, and drive innovation across the distribution network.
Among the initiatives presented were an ongoing partnership with Siemens and Boston Consulting Group (BCG) to modernise network operations, and the rollout of the Eko Power App, which gives customers easier access to billing information, service requests, and complaint resolution.
The company also disclosed new partnerships with Independent Power Producers (IPPs) to strengthen power availability, along with the integration of National Identification Number (NIN) validation to improve customer identity management.
Additionally, a new Credit Bureau integration framework has been introduced to support better customer profiling, encourage responsible credit practices, and boost revenue recovery.
NERC Chairman, Dr. Musiliu Oseni and other Commissioners reviewed the presentation and commended the progress recorded so far.
The Commission said further engagement with the company would continue to ensure its plans remain aligned with regulatory expectations and the broader push to improve electricity service delivery to consumers.
