JAMB Resolves Admission Record Errors, Clears 50,370 Complaints In Three Months
By Alice Etuka, Abuja
The Joint Admissions and Matriculation Board (JAMB) says it has resolved 50,370 out of 52,517 complaints received through its customer service channels within the first three months of Prof. Segun Aina’s tenure as Registrar.
Aina announced this in a statement titled My First Quarter in JAMB, in which he highlighted the achievements recorded and outlined his reform priorities since assuming office as the sixth Registrar of the Board.
According to him, more than 5,000 outstanding customer service complaints were cleared within his first five days in office.
He said the administration had also assisted thousands of candidates whose academic and career aspirations were stalled by errors in admission records, National Identification Number (NIN) discrepancies and other unresolved administrative challenges.
Furthermore, he informed that targeted interventions, particularly the NIN alignment initiative, had helped affected candidates resolve longstanding difficulties and move forward with their academic pursuits.
Aina described the interventions as a demonstration of the Board’s commitment to public service and its determination to place candidates at the centre of its operations.
He said his administration was working towards making the Unified Tertiary Matriculation Examination (UTME) more purposeful, admission processes more convenient for tertiary institutions and access to JAMB services easier for members of the public.
The Registrar explained that technology would remain central to the reform agenda, particularly in reducing unnecessary physical visits and congestion at the Board’s offices and service centres.
He added that JAMB would strengthen the reliability, resilience and security of its digital platforms to improve service delivery and sustain public confidence in its processes.
On preparations for the 2027 UTME, Aina said the Board was developing innovations aimed at improving the conduct of the examination, eliminating avoidable difficulties and enhancing candidates’ overall experience.
He called for the cooperation and constructive feedback of stakeholders to ensure the successful implementation of the planned improvements.
The Registrar also said the Board would work towards restructuring its assessment framework to accommodate critical thinking, practical competencies and life skills in line with global expectations and labour market demands.
He noted that the Board intended to move beyond an examination system that places excessive emphasis on memorisation to one that recognises intellectual capacity, problem-solving abilities and competencies required in a rapidly changing world.
Aina further expressed appreciation to President Bola Tinubu, the Ministers of Education, the Board’s management and staff, tertiary institutions, regulatory bodies, professional associations, Computer-Based Test (CBT) centre operators, security agencies and other stakeholders for their support.
He acknowledged the contributions of his predecessor, Prof. Is-haq Oloyede, whose guidance, he said, helped him understand the institutional environment and challenges confronting the Board.
He urged JAMB staff to embrace innovation, improve service delivery and place the interests of candidates above routine administrative convenience.
Aina stressed that the Board’s long-term ambition was to build an institution whose credibility would rest on strong systems, effective partnerships and accountability rather than the personality of whoever occupies the office of Registrar.
He said the first three months had provided an opportunity to understand the Board’s challenges, consolidate existing strengths and establish a foundation for deeper reforms.
He reaffirmed his commitment to building a more credible, efficient and responsive examination and admission system capable of earning the confidence of Nigerians and the international community.
