NCC Intensifying Efforts To Ensure Improved Service Delivery- Maida
By Stella Enenche, Abuja
The Nigerian Communication Commission (NCC) has pledged to ensure improved quality of service in telecommunications sector.
Executive Vice Chairman (EVC), Aminu Maida, made this known on Thursday in a media parley with the Nigerian Information Technology Reporters Association (NITRA), Abuja chapter.
Maida who was represented by the Acting Head Public Affairs NCC, Nnenna Ukoha, said “as was mentioned earlier, investment in the industry is crucial , and that investment will translate into improved quality of service and experience with time. The industry is bouncing back.
“But it’s not just our efforts, it’s the result of collaboration between us and you. And when the industry improves, we must show the public the data: the tests conducted, the fiber cuts reported, the access refusals.
“We’ve talked about issues affecting quality of service and experience. The engineer gave us the statistics, access challenges, fiber cuts, and so on in our environment,” Maida said.
He also spoke about the way forward, including plans for prosecution and the ongoing collaboration between the industry key stakeholders.
The EVC said with the recent tariff adjustment exercise, these operators are now back on the path of profitability.
He explained that the operators would be able to reinvest in their networks, which would lead to better quality of service and experience.
“We expect investments in the industry to increase significantly this year, more than what was seen in the last two years.The Nigerian telecoms industry has great promise, evident in its revenue growth and service delivery, despite the recent challenges,” he said.
The EVC urged journalists to do more by investigating issues in the industry and seek clarifications from the commission so that their reports will not be doubted.
“You now have this information, don’t just sit on it. For instance, you were given figures on fiber cuts and theft affecting NCC. Who is responsible for those infrastructures? The NSCDC.Ask them what steps they’ve taken? Ask them: “Of all these incidents, what are you doing about them? How many people have been prosecuted?” Every state has legal departments. Go and ask them: “What are you doing to protect critical infrastructure?
“Someone raised the issue of tariffs , that each MNO’s charges should be clearly presented. Now, what are you doing from your end? You’re supposed to investigate. Build your data. When you’re done, come back to us.”Bring your findings. I will take them to the tariff team. We’ll corroborate, confirm, and clarify with you.There should never be a time your information is in doubt,” he said.
Earlier, the President of NITRA, Mr Blessing Olaifa thanked the NCC’s EVC and the members of staff for the opportunity to have a media interaction with the commission.
Olaifa promised to keep faith with the commission, ensuring to always support it professionally in the courses of reportage for the greater good and growth of the Nigerian economy.
“I would like to thank you for this opportunity to be here today and welcome my colleagues to this interactive session,” he said.
