The Nigerian Electricity Regulatory Commission (NERC) has unveiled its Service Delivery Charter (SERVICOM) for effective service delivery.
NERC Service Delivery Charter was unveiled on Tuesday, April 5, 2023 at its Headquarters in Abuja.
TheFact Daily recalls that SERVICOM was formally instituted on March 21, 2004 as a machinery for ensuring effective public service delivery in Nigeria by all Ministries, Departments and Agencies of Government.
Speaking at the launch of the NERC Service Charter, which also witnessed the inauguration of NERC in-house SERVICOM Committee, the the Minister of Power, Engr. Abubakar Aliyu expressed optimism that the charter would improve and educate on the rights and obligations of electricity consumers, among others.
Engr. Aliyu who was represented by a Director from the ministry, Mrs. Titilayo Agbeyo, Aliyu, also charged the commission to be customer-focused and citizen-centered in rendering services to Nigerians.
He said: “I, therefore encourage the commission to be customer-focused, citizen-centered and to continue the good work the commission is doing as we join hands to upgrade our services in the Power Sector in service to humanity.
“On this note, it is important to point out that an effective implementation of this charter will definitely improve services, educate on the rights and obligations of electricity consumers, address complaints through the redress mechanism put in place, improve staff competencies, skills, productivity, and human resources administration and produce result-based performances’’.
Also speaking, the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli, said, the charter would lead to effective service delivery in the power sector and called on the NERC to be ready for the increase in Nigeria’s requests and complaints.
She disclosed that with the document, her office would hold NERC accountable, and asked the commission to follow the document to the latter for effective and efficient service delivery in the power sector.
Earlier, the NERC Chairman, Mr Sanusi Garba assured of the commission’s commitment to the effective implementation of the Service Charter.
He explained that the Charter was a holistic and tactical compendium that defines the service experience stakeholders would have in engaging with the Commission.
“The NERC service Charter has summarised the mutual expectations of the Commission and NESI stakeholders by detailing service levels, rights, obligations and redress mechanism.
“It can also serve as a quick reference for vital information on NERC forum OFFICE, existing limitations of NERC and also address subtle issues regarding persons with special needs as well as monitoring and review of the Charter,” he said.